Return and Refund Policy

At Cuddle Zone, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:

  1. Return Window
    You have 24 hours from the time you receive your order to initiate a return or exchange. After this period, we are unable to process any returns.
  2. Eligibility for Returns
    To be eligible for a return, the item must be:
  • Unworn, unused, and in its original condition.
  • Accompanied by the original receipt or proof of purchase.
  • Returned within 24 hours of receipt.
  1. How to Return an Item
    To start the return process, please contact our customer service team at sales@cuddlezone.com with your order number and details about the item you wish to return. We will provide you with instructions on how to return your product.
  2. Refund Process
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
  3. Shipping Costs
    Shipping costs are non-refundable. You will be responsible for paying the return shipping costs unless the return is a result of our error (e.g., wrong item sent).
  4. Exchanges
    If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

If you have any questions regarding this policy, please feel free to reach out to our customer service team.

Thank you for shopping with Cuddle Zone!